Would you like more hands-on support for your ongoing projects and earlier access to new support offerings?

SAP Enterprise Support delivers foundational support and is included with every SAP cloud subscription at no additional cost. Through SAP Enterprise Support Advisory Council (ESAC), we collaborate directly with customers like you to continuously enhance essential services and support content across all cloud solutions.

ESAC is a collaborative innovation program that brings together SAP experts and a select group of customers to explore new ideas, share feedback, and help shape the future of SAP Enterprise Support.

By participating in ESAC, you can:

• Engage with a trusted network of industry peers and receive practical, expert advice
• Gain early access to new services and tools, with opportunities to pilot and influence them

ESAC brings customers and SAP experts together to turn your feedback into real support improvements.

New Workstreams in Q1

Continuous Quality Checks (CQC*):

• CQC Deployment Readiness for SAP Digital Manufacturing
• CQC Deployment Readiness for SAP Signavio Process Manager and Collaboration Hub (Blog)
• CQC Deployment Readiness for the Integrated Toolchain (Blog)
• CQC Security Optimization for SAP Integrated Business Planning (Blog)
• CQC Security Optimization for SAP S/4HANA Cloud Public Edition (Blog)
• CQC Security Optimization for SAP SuccessFactors (Blog)

Expert-Guided Implementations (EGI*):

• EGI Territory Management for Sales Employees and Administrators, SAP Sales and Service Cloud V2 (Blog)
• EGI Support Migration to SAP Integration Suite (Blog)

Other Services: Revamped Customer Center of Expertise (COE) Team Accreditation Assessment

The following workstream remains open to customers: CQC Technical Preparation for SAP Signavio Process Insights and Intelligence 

View the workstream overviews

For more information, visit us on SAP Support Portal.

To express interest or join the program: contact us via esac@sap.com.

Your SAP Enterprise Support Advisory Council team

*Continuous Quality Check (CQC): Work with our experts to analyse your system and/or situation based on real-life system or solution data. You will receive a service report with an executive summary, findings, and a detailed action plan to help improve outcomes or mitigate risks.

*Expert-Guided Implementation (EGI): A multi-day, remote, workshop-style session where participants learn to complete a defined activity with the support of experienced SAP service engineers.