Walking towards the summer (or winter depending where you are) with you SAP CX Community! Fernando is here, checking in and kicking off a new SAP CX Integration and Extensibility blog post.

From last year onwards, our learning production focus is on SAP Sales and Service Cloud Version 2 extensibility and integration topics. Today, I'm delighted to announce in this blog post the next major learning milestone for those looking to master the InApp extensibility of SAP Sales and Service Cloud version 2.

So, please, join me in welcoming our newest addition to the SAP's learning platform: 

New Course Extending SAP Sales Cloud and SAP Service Cloud Version 2 using In-App Extensibility

If you're an adminsitrator,  business consultant, architect, or developer looking to customize and enhance SAP Sales and Service Cloud version 2 using built‑in tools, you've come to the right place. Here, you'll gain the practical knowledge needed to implement your custom business requirements.

We've structured our learning content to ensure that, after finishing this course participants will have the skills to create and modify custom fields, implement business rules, adapt UI elements and interact with external systems within SAP Sales and Service Cloud Version 2.

Here's a glimpse of what it looks like:

Audience
The course is meant to be helpful for:

• Administrators
• Business Users
• Developers
• Technical Consultants
• Architects

Learning Objectives
This course teaches how to customize and enhance SAP Sales Cloud and SAP Service Cloud Version 2 using built‑in tools without deep programming.. You’ll follow a practical knowledge covering personalization and adaptation of the UI, extending business entities, implementing custom logic,  and to interact with external systems.

Learning Content
The course consists of 4 units and provides more than 2 hours of content:

• Introducing In-App Extensibility in SAP Sales Cloud and SAP Service Cloud Version 2
  Presents In‑app extensibility in SAP Sales Cloud and Service Cloud V2 to enable businesses to quickly and safely tailor applications through intuitive UI tools delivering flexible, upgrade‑proof enhancements with minimal effort.
•  Enhancing User Experience with Personalization and Adaptation
  

  Fine tune user experience in SAP Sales Cloud and Service Cloud V2 through personalization and adaptation capabilities that let users tailor interfaces, configure behavior, and assign dynamic page layouts to match individual roles and business needs.

• Extending Business Entities
  

  Customizing business entities in SAP Sales Cloud and Service Cloud V2 empowers organizations to enrich standard objects by adding custom fields, implementing tailored business logic, and managing dynamic property rules to support more flexible and intelligent business processes.

• Interacting with External Systems
  

  The integration of external systems in SAP Sales Cloud and Service Cloud V2 enables seamless integration through interaction types, external hooks, mashups with web applications, and automated workflows, helping streamline processes and extend functionality beyond the core system.

After completing successfully this course you'll be granted with a digital badge like this one which could be shared and linked to your social networks:

Enroll on  it today!  We’re launching an exciting new series of extensibility learning content for SAP Sales and Service Cloud Version 2, join us to boost your team’s skills and share feedback to help shape even better lessons.