Dear Community,

LeanIX joined the SAP in September 2023, and since then,
our teams have been working hard to migrate and integrate our infrastructures, tools, and processes.

We are thrilled to share that by October 2025, we plan to transition from our legacy support landscape (Zendesk, LeanIX academy, Documentation Hub, Wiki) to the SAP environment, marking a significant milestone in our journey together.

Here is some preliminary information you should know around the transition:

• Once the transition occurs, new support tickets must be opened through SAP for Me.
• All product support information can be found in SAP Customer Support Portal.
•  Your learning assets will be available at SAP Enterprise Support Academy and you can power your success with expert guidance and structured learning at SAP Enterprise Support Value Maps.
• To get access to all these support assets, you need the S-user account. You will receive your user ID (S-User) and credential to access SAP Support assets prior to the transition including comprehensive guidance along with live webinars and onboarding assets.
• You will find this information also in “Part 2” blogpost during September 2025.

Today, we're kicking off a regular cadence of updates. You can find more details in our blog post series. The exact dates of the transition and additional information will be shared in the coming weeks, so please stay tuned!

Your LeanIX Support team will continue to assist you in your daily usage and will remain at your disposal through the known existing LeanIX support channel until the final transition.

Regards,

Your support team

Have questions or feedback around this content? Don’t hesitate to comment down below or contact @PetrVenhuda