Our goal is for our customers to achieve added value with AI solutions. When companies cite factors that prevent them from doing this – for example Complexity in integrationthe Regulatory Compliance, AI sovereignty or Data quality – let’s make it our mission to remove these obstacles.

That’s why in Q4 2025, we introduced new models and offerings for a sovereign cloud, updated numerous products, and announced new and deeper partnerships to enable customers to better use AI. These are described in detail below.

SAP Business AI for industries

The Utilities Customer Self-Service Agent
General availability

With the Utilities Customer Self-Service Agent, utility companies can optimize the customer experience and achieve significant cost savings. The AI ​​agent answers questions quickly and individually in several languages. By integrating with SAP S/4HANA Cloud Private Edition, the agent is able to precisely understand the customer’s context – contracts, tariffs and consumption data.

He helps utilities adapt to industry developments such as deregulation and the growing number of prosumers, and can interact efficiently with customers even on complex issues. This reduces the average cost of AI-powered customer interaction by up to 90%* and customer service operational costs by up to 60%*.

Further information can be found here.

The Tender Analysis Agent
General availability

Teams responsible for sales and bid management can use the Tender Analysis Agent to optimize their process for participating in tenders. The agent automates the analysis of complex RFP and RFQ documents by extracting key product requirements, flagging potential risks or policy violations, and suggesting optimized configurations based on predefined company standards.

This automation ensures less manual effort and faster sales cycles. Companies can improve operating margins for personalized products by up to 1%*, increase sales by 0.5%* through cross-selling/upselling, and reduce the number of salespeople per billion in sales by 5%.

Further information can be found here.

AI-supported scouting in SAP Sports One
General availability

Talent scouts using SAP Sports One can now evaluate players with unprecedented efficiency using AI-powered scouting. The feature allows you to have Joule quickly summarize complex scouting reports and game analysis and ask targeted questions in natural language to get precise answers.

This means they require significantly less documentation, time and resources, reducing the time and cost of compiling player reports to support sporting directors in decision-making by up to 75%*.

Further information can be found here.

AI-supported error analysis in the SAP Information Collaboration Hub for Life Sciences
General availability

With error analysis in the SAP Information Collaboration Hub for Life Sciences, dispatchers can quickly resolve complex data exchange issues for serialization. The tool automatically classifies errors, provides easy-to-understand descriptions and suggests resolution steps. This allows dispatchers to determine the causes of problems and manage exceptions without requiring technical support.

This allows companies to increase the productivity of their operational support teams by up to 25%* and reduce sales costs by up to 5%* by preventing disruptions.

Further information can be found here.

AI-supported processing of batch releases in the SAP Batch Release Hub for Life Sciences
SAP Early Adopter Care program

With AI-powered batch release processing, users of the SAP Batch Release Hub for Life Sciences can now make quick, informed batch release decisions much more efficiently. The feature enables easier access to important data via Joule’s user interface and provides a clearly structured overview of worklist items. Releases are flagged for which a detailed investigation is required due to blocked tests.

The dialog-based search functionality makes searching for product documentation even easier and ensures that critical issues are resolved promptly. Information on previous releases can be accessed immediately and used as a basis for decision-making. This enables up to 90%* faster access to important batch release information.

Further information can be found here.

Philipp Herzig is CTO of SAP SE.

*Disclaimer: This article describes the expected benefits for companies. All calculations are estimates based on SAP customer case studies, SAP benchmarks and other research. Actual benefits may vary and may be affected by additional factors not considered in this article. The information is provided without warranty of any kind, either express or implied. SAP assumes no responsibility for any damages associated with the use of this article. On the side https://www.sap.com/legal-notice Please see “Legal Notice” for the terms of use, disclaimers, mandatory disclosures and restrictions applicable to this material.