Our goal is for our customers to achieve added value with AI solutions. When companies cite factors that prevent them from doing this – for example Complexity in integrationthe Regulatory Compliance, AI sovereignty or Data quality – let’s make it our mission to remove these obstacles.
That’s why in Q4 2025, we introduced new models and offerings for a sovereign cloud, updated numerous products, and announced new and deeper partnerships to enable customers to better use AI. These are described in detail below.
SAP Business AI for expense management
The booking agent
General availability
With the Booking Agent, business travelers benefit from a much simpler and personalized booking process. The Joule-based agent proactively provides tailored flight and hotel recommendations by analyzing travelers’ individual preferences, company travel policies and budget constraints. Users can interact with the agent via chat.
This increases user satisfaction and supports sustainable travel options. Users spend up to 11.5%* less time booking travel while improving policy compliance. Companies also receive a detailed overview and comprehensive control over their travel expenses.
Further information can be found here.
The Receipt Analysis Agent
Release as part of the SAP Early Adopter Care program
When submitting expense reports, employees now benefit from maximum accuracy and efficiency with ExpenseIt and the Receipt Analysis Agent. The AI agent leverages rich data, including maps, vendor databases, web searches, and travel plans in Concur Travel, to accurately break down and categorize receipt data.
It draws logical conclusions from the document content and external context information and creates highly accurate expense entries, significantly reducing the effort required for manual management and processing. This ensures that ExpenseIt captures receipt data correctly the first time, reducing the need to return statements frequently and reducing the time it takes to create expense items by up to 19%*.
Further information can be found here.
SAP Business AI for procurement
AI-supported demand capture in SAP Ariba Intake Management
General availability
When creating procurement requirements in SAP Ariba Intake Management, users now benefit from smarter, more efficient processes with the Demand Intake function. You can easily express your requirements in natural language. These are then analyzed by the AI and forwarded to the most suitable procurement or purchasing channel.
This innovative approach can increase the productivity of users who only occasionally create requests by up to 12%*. At the same time, the risk of uncontrolled spending is significantly reduced by reducing non-compliant spending by 5%*. Processes are further optimized by processing orders 10%* faster.
Further information can be found here.
AI-supported creation of service descriptions in SAP Fieldglass Services Procurement
General availability
Procurement professionals and buyers using SAP Fieldglass can now simplify the creation of detailed statements of work. The feature analyzes project scope and existing data to automate key components of statements of work. In this way, structured event hierarchies can be designed automatically and precise, relevant project deliverables can be generated.
This integrated approach reduces manual effort and improves data consistency by automating time-consuming tasks. It also ensures that the project deliverables are carefully aligned with the project goals. As a result, companies need up to 70%* less time for manual creation and experience up to 50%* fewer poor results due to inadequate service descriptions.
Further information can be found here.
SAP Business AI for the customer experience
The AI-powered report builder in SAP Emarsys Customer Engagement
General availability
With the AI-powered report builder in SAP Emarsys Customer Engagement, marketers have a new, powerful tool for creating customized reports. With simple prompts, users can search data to quickly generate custom reports and visualizations without specialized business intelligence knowledge or technical assistance. With this streamlined approach to flexible reporting, marketing teams can analyze campaign performance up to 67%* faster. This allows for quick adjustments and more effective company-wide communication of results.
Further information can be found here.
AI-supported summary of billed consumption for the point of consumption in SAP Service Cloud Version 2
General availability
Customer service representatives using SAP Service Cloud Version 2 can process customer billing inquiries more effectively with the AI-powered summary of billed consumption for the point of consumption. The function automatically analyzes the last twelve billing periods, correlates consumption data with the development of temperatures and generates a clear, human-readable summary.
By giving service representatives instant access to actionable information that eliminates the need for manual analysis, problems can be resolved more quickly and the average time spent summarizing business objects can be reduced by up to 90%*.
Philipp Herzig is CTO of SAP SE.
*Disclaimer: This article describes the expected benefits for companies. All calculations are estimates based on SAP customer case studies, SAP benchmarks and other research. Actual benefits may vary and may be affected by additional factors not considered in this article. The information is provided without warranty of any kind, either express or implied. SAP assumes no responsibility for any damages associated with the use of this article. On the side https://www.sap.com/legal-notice Please see “Legal Notice” for the terms of use, disclaimers, mandatory disclosures and restrictions applicable to this material.
