Automated Control Monitoring (ACM) jobs in SAP GRC Process Control often fail due to hidden technical, authorization, or configuration issues.
Instead of generic troubleshooting, this blog provides a keyword-driven SAP Notes mapping, allowing you to:
- Search error text directly
- Identify exact SAP Note
- Fix issues faster
2. SAP Notes + Exact Keywords + Symptoms Mapping
🔴 A. Job Not Triggering / Scheduling Issues
SAP Note Encrypted (Search Terms) Symptoms Reference
| 3593052 | failed to create issue, reschedule job step failed, mc_failed_create_issue, issue creation error, job step retry failure, scheduler reschedule error | Job remains in Scheduled / not executed |
| 3328050 | event-based monitoring issue not created, event scenario failure, no issue generated, monitoring job success but no issue, trigger failure | Job not picked by scheduler |
| 3312097 | integration evidence missing, MCP CCM integration issue, case integration incomplete, missing attachment/evidence, job step incomplete | Job skipped / incomplete |
| 3248870 | SQL deadlock, DB lock situation, data rollback, update termination, job dump during execution, LUW rollback | Silent failure / no execution |
| 2919879 | wrong start time, mismatch with SM37, scheduling error, incorrect job start timestamp | Job missing / incorrect scheduling |
| 2911406 | filter not applied, incorrect results, BR filter issue | Job condition / logic issue |
🔴 B. Job Execution Failures / Dumps
SAP Note Exact Keywords Symptoms
| 3426819 | CCM job error, module mc_failed_job_grp_ci_al_done, case integration failure, job log module error, CI integration issue | Dump during execution |
| 3701175 | field offset too large dump, runtime error, internal table overflow, memory structure issue, job dump | Runtime dump |
| 3695307 | runtime error during notification, inconsistent issue data, job failure during notification, monitoring inconsistency | Job stops midway |
| 3694020 | timeframe truncated, incorrect period, job monitor shows wrong dates, incomplete timeframe display | Unexpected termination |
| 3693482 | FAIL link short dump, UI action dump, navigation error, runtime dump on click | UI/runtime dump |
| 3565749 | downtime scheduling issue, job executes immediately, incorrect scheduling after downtime, reschedule anomaly | Execution anomaly |
| 3525337 | BRF+ update not reflected, rule changes ignored, outdated rule execution, inconsistency in rule processing | Logic failure |
| 3446826 | notification missing, no email alert, event trigger failure | Notification failure |
| 2968656 | dependent job not triggered, chain job failure, workflow break | Job cancelled |
| 3381181 | short dump MESSAGE_TYPE_X_TEXT, CL_GRPC_TESTLOG_API dump, case does not exist, ASSERT failure, runtime termination, job crash | Dump in execution |
🔴 C. Data Fetch / Mapping Issues
SAP Note Exact Keywords Symptoms
| 3615018 | error in basic case API, job log error, CCM scheduling failure, configurable scenario dump, case API failure, job execution stops | Missing fields |
| 3612749 | SOD failure, risk analysis failed, SOD job not executing, dependency failure | Incorrect data |
| 3572507 | duplicate email notifications, multiple alerts for same job, repeated failure emails | Data inconsistency |
| 3555614 | SOD results missing, blank job monitor, no data shown, evaluation missing | Blank fields |
| 3553362 | backend dump, job step runtime error, short dump during execution, technical dump | Partial data |
| 3521866 | slow performance, job monitor lag, long execution time, UI delay, backend performance issue | Missing attributes / slow fetch |
| 3495734 | job logs missing, no logs in SLG1, queue logs not available, debugging issue | Data/log mismatch |
🔴 D. Incorrect Results / Report Issues
SAP Note Exact Keywords Symptoms
| 2582160 | issue creation failure, no issue created, job error during issue creation, backend issue creation dump | Output mismatch |
| 2401507 | reschedule failed job steps not working, retry job step fails, scheduler limitation, job step stuck | Inconsistent results |
| 2573820 | type BR does not exist, object not found, job execution failure due to missing BR | Mapping issue |
| 2388122 | job step failed but deficiencies created, inconsistent result, partial failure | Missing entries |
| 2643942 | cancel job error, termination failure, scheduler cancel issue | Display issue |
🔴 E. Authorization Issues
SAP Note Exact Keywords Symptoms
| 3370349 | error during obsoleting job step, cannot obsolete job step, job step status failure, obsolete action dump | Authorization-related failure |
| 2064944 | UTC vs system time mismatch, wrong timezone display, job monitor time incorrect, SM37 mismatch | Execution inconsistency |
| 2010831 | navigation dump, job step link crash, UI dump | Access/UI issue |
🔴 F. Master Data / Configuration Issues
SAP Note Exact Keywords Symptoms
| 2846218 | job status not updated, status mismatch frontend/backend, job shows completed but actually error, inconsistent status | Controls not picked |
| 1909373 | wrong execution time, job monitor time mismatch, incorrect duration, scheduler vs monitor mismatch | Org/config issue |
| 2129930 | job stuck in error status, automated job failure, job not completing, persistent error state | Missing assignments |
| 1954054 | cancel job failure, event job cannot be stopped, scheduler issue | Config issue |
| 2199574 | reschedule issue, job step retry not working, scheduler failure | Invalid config |
🔴 G. Performance / Miscellaneous
SAP Note Exact Keywords Symptoms
| 3630375 | internal server error, overwrite protected field, data source application error, HTTP 500 error, backend overwrite dump | Performance / backend issue |
3. How to Use This Effectively
- Copy error text from:
- Job log (SM37)
- Dump (ST22)
- Application log (SLG1)
- Search using exact keywords above
- Identify matching SAP Note
- Implement fix via SNOTE
4. Real Case Mapping (Your Scenario)
Issue:
Risk category fields not coming
Keywords:
- error in basic case API
- case API failure
- job execution stops
SAP Note: 3615018
5. Conclusion
Using SAP Notes + exact keywords + symptoms mapping provides a fast, reliable way to troubleshoot ACM job scheduling and execution issues in SAP GRC Process Control.
Hint:
#SAPGRC #ProcessControl #ACM #SAPNotes #ErrorHandling
@SAPSupport @GRCExperts @ABAPDevelopers
