SAP's new Advanced Success Plan replaces Preferred Success and introduces hands-on activation, AI-powered guidance through Cloud ALM, and thematic Success Packs across S/4HANA, SuccessFactors, Ariba, and more. For the first time, SAP experts can activate functionalities directly in customer systems, a shift from the previous “hands off” model. With improved SLAs, structured AI adoption support, and no cap on the number of services, the Advanced Plan is designed to help organizations get measurable value from their SAP cloud investment throughout the entire solution lifecycle. More than 200 customers signed up within the first two months. This blog summarizes the key takeaways from the April 2026 webcast with Jesper Waaben, Chief Product Owner for the Advanced Success Plans.