What does it actually take to make a commerce storefront intelligent?

SAP Commerce Cloud now ships three production-ready AI agents — the Shopping Agent, the Digital Service Agent, and the Catalog Optimization Agent — built on the SAP CX AI Toolkit. Each targets a different layer of the commerce experience: personalized product discovery, autonomous customer support, and continuous catalog quality improvement.

This post covers how each agent works, how they connect to SAP Commerce Cloud, and how they fit into SAP’s broader Autonomous Commerce vision — from the AI roadmap to a concrete B2B buying demo. Technical depth, practical configuration, no fluff.

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