SAP Sales & Service Cloud Version 2 enables modern, AI-driven customer engagement. But unlocking its full potential requires more than a license: structured guidance is key to driving AI adoption and maximizing your cloud investment.
Are you ready to unlock the full potential of AI in SAP Sales & Service Cloud Version 2? If you have the licenses but haven’t yet activated or adopted its AI capabilities, the Expert Guided Implementation (EGI): Enabling AI Features in SAP Sales & Service Cloud Version 2 can help.
With direct access to SAP experts and hands-on guidance, this EGI helps you move from AI activation to adoption and maximize your investment.
This two-day session (two hours per day) is included in your cloud subscription at no additional cost and combines live expert demos with hands-on configuration in your own tenant.
What You Will Do Over Two Days:
Day 1- Learn & Activate: get a clear picture of SAP Business AI strategy, understand the difference between Base AI and Premium AI, and explore all available AI features through live demos. Then apply it: configure main features in your own tenant with expert support.
Day 2- Go Deeper & Plan: dive into Premium AI capabilities including Joule, configure them in your environment, and understand how to build a practical AI adoption plan tailored to your business scenario.
What You Receive:
- AI implementation framework for Sales & Service Cloud Version 2
- Configuration guidance to activate and optimize AI features
- Hands-on exercises and enablement materials
Who Should Attend:
Open to all roles: Business Users, Architects, Administrators, and Project Managers. No deep technical background required.
To get the most out of this experience, you will need active SAP Sales & Service Cloud Version 2 licenses and, ideally, access to a live system with data for the exercises.
Register for the EGI Enabling AI Features in SAP Sales & Service Cloud Version 2
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