There is a pattern I see repeatedly on SAP transformation programmes. A customer invests in a significant new capability – let's say SAP Analytics Cloud (SAC) for Forecasting and Planning – assigns a partner to implement it, gets the business teams involved in requirements and design, and successfully goes live. Then, a few months later, the operations team is fielding performance complaints from hundreds of users, scrambling to understand what was built, and trying to bolt on monitoring tools that were never designed in from the start.

This is not a technology failure. It is an organisational one. And SAP's Clean Core Operations framework tells us exactly where it goes wrong – and how to fix it.

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