Congratulations to all public services customers and partners who submitted entries this year. Your commitment to leveraging SAP solutions to improve lives, strengthen governance, and drive operational excellence continues to inspire us all.
This year’s submissions demonstrated remarkable ingenuity from AI-powered infrastructure decisions to real-time financial intelligence platforms serving millions of citizens. We are proud to spotlight the exceptional organizations leading the way.
Award Winners
City of Madrid (Spain) – Winner of the Industry Leader category
Madrid's vision for an AI-driven, citizen-centric capital was realized by replacing fragmented legacy systems with a unified SAP cloud foundation. This transformation eliminated manual bottlenecks, enabled real-time controls and AI-assisted audits, and achieved significant outcomes: over 10,000 workdays saved annually, consolidation of 12 million taxpayer records into 5.1 million verified golden records and 98% property tax collection efficiency. Beyond these metrics, the project restored legal certainty and public trust, accelerated citizen services, and established a scalable, clean-core platform that allows the city to rapidly deploy new digital and AI capabilities. This transformation not only benefits Madrid's 3.5 million residents but also sets a new standard for modern public administration.
Ministry of Defence of Ukraine – Winner of the Financial Futurist category
The Ministry of Defence of Ukraine replaced slow, spreadsheet-driven budget routines with a secure cloud-based financial intelligence platform that consolidated 2.8 million treasury documents, governed $65.6 billion across 800+ spending units, and real-time financial visibility. The system cut reporting labor by roughly 67%, eliminated paper processes, improved audit traceability and governance, and enabled faster, more accurate resource allocation while establishing an AI-ready foundation for predictive risk management. By turning delayed summaries into live, drill‑down financial command, the system strengthened decision quality and national resilience when every hour matters.
Federal Tax Authority (UAE) – Winner of the Services Superstar category
The Federal Tax Authority scaled its EmaraTax ecosystem on SAP Tax and Revenue Management to support the new regime, delivering a single, resilient national tax platform that supports end-to-end registration, filing, payments and audit-ready accounting. The solution handled processed about one million filings during busy periods and achieving a 92%+ filing rate while sustaining uninterrupted service and high customer satisfaction. Built for rapid, configuration-driven change, EmaraTax preserved public trust, reinforced compliance and positioned the UAE with a future-ready, scalable tax administration that won the Zero-Bureaucracy award.
Finalist
Department of Transport and Main Roads (Queensland, Australia) – Finalist in the AI Excellence category
Queensland’s Department of Transport and Main Roads transformed its pavement planning system by implementing ADVICE, a cloud-based, AI-enabled optimization platform utilizing SAP AI Core. This new system models whole-of-life costs and millions of treatment scenarios across 33,000 km of roads over a 20-year horizon. Engineers can now run statewide optimizations in just one day, instead of a week, freeing approximately $9.5 million annually for reinvestment in high-priority maintenance. This change boosts safety, extends asset life, and ensures every dollar of the $500 million annual pavement program delivers maximum public value.
Hacienda Bogotá (Colombia) – Finalist in the Industry Leader category
Bogotá's Secretariat of Treasury transformed its financial systems by deploying SAP S/4HANA Cloud, SAP Tax and Revenue Management, and a secure Oficina Virtual that authenticates taxpayers with national registries, removing identity-driven revenue leakage and creating a unified source of truth for budget, treasury, and accounting. This transformation yielded substantial outcomes, with $3.7 billion collected in 2024, $370 million recovered in overdue debt, and process times reduced from 15 days to 1. This transformation reinstated public trust and legal certainty, enabled efficient budget management, funded critical infrastructure and social programs, and serves as a repeatable model for district-wide treasury modernization.
Champions of Innovation
Beyond the winners and finalists, we are proud to recognize the following organizations whose projects exemplify the transformative potential of SAP solutions in the public sector:
| Organization | Project Highlight |
| Services Australia | Building a once-in-a-generation aged care technology transformation with SAP S/4HANA to process nearly 4 million invoices and enabling over 352,000 care recipients to receive timely, dignified care. |
| ALTO | Deployed SAP S/4HANA Cloud in just six months, achieving full operational independence on time, on scope, and on budget, with zero critical issues, establishing a replicable model for rapid, clean-core cloud transformation in the public sector. |
| Junta de Castilla y León |
Achieving intelligent hyper-automation in the public sector with SAP Build Process Automation and SAP BRF+, leading to elimination of 400,000 repetitive tasks within six months and reduced contract processing time from 30 days to just 3, significantly enhancing efficiency, flexibility, and consistency in procurement processes. |
| Ministry of State for Foreign Affairs | Replaced manual, paper-based decree management process with a fully digital, end-to-end solution built on SAP BTP to automate decree generation, approvals, and system updates, reducing approval times by 98% from 3-4 months to just 1-2 days, while delivering full transparency, compliance, and audit readiness across its global diplomatic operations. |
| California Department of Corrections and Rehabilitation | Modernized aging ERP infrastructure by migrating to SAP S/4HANA Cloud in a FedRAMP-compliant environment, delivering a 30% improvement in reporting performance, transforming siloed, manual operations into a secure, real-time, and future-ready platform. |
| City of Tacoma | Deploy an AI-enabled automated conversion tool during its SAP S/4HANA transformation, reducing manual development effort by 30–50% and accelerating time-to-analytics by 20%, delivering faster, more reliable insights that directly improve utility services and community outcomes for nearly 220,000 residents. |
| Bradesco Foundation | Replaced decades-old decentralized systems with SAP S/4HANA Cloud implementation across 40 schools, cutting payment cycles from 25 to 6 days and eliminating 1,500 hours of manual work monthly, redirecting every efficiency gain back into free, high-quality education for 42,000 students. |
| Singapore Management University | Replaced fragmented, manual finance and grant management operations with SAP S/4HANA Cloud implementation, processing 2,755 POs, 1,333 payments, and 325 AR collections within the first month, delivering real-time grant visibility, embedded budget controls, and a scalable digital finance backbone. |
| Singapore Management University | Unified fragmented procurement and travel operations by implementing SAP Ariba and SAP Concur, processing 83% of expense claims automatically and delivering real-time spend visibility and policy-driven governance. |
| Singapore Management University | Unified its fragmented HR operations across 2,500 staff with SAP SuccessFactors, triggering 3,889 automated workflows and saving over 1,000 minutes of manual effort within the first three weeks, shifting HR from a gatekeeper to a strategic enabler. |
| Medical College of Virginia Foundation |
Advancing academic medicine with SAP Cloud ERP has led to a 99.8% reduction in fund balance query times and a 99% decrease in report generation time, enabling real-time visibility across a nearly billion-dollar endowment, ensuring faster and more reliable distribution of critical funding for scholarships, research, and patient care. |
| Defense Logistics Agency |
Delivered a mission-scale warehouse modernization with SAP EWM while maintaining mission operations and established a repeatable modernization blueprint that enhances warfighter readiness and strengthens confidence across DLA’s network of over 90+ distribution sites. |
A special thank you to Ryan Van Leent for his outstanding leadership in championing the Innovation Awards for public services customers. Check out his thoughtful recognition of our customers’ achievements through his LinkedIn post. His dedication to elevating public sector innovation within the SAP ecosystem continues to make a meaningful difference.
We also extend our sincere gratitude to the SAP colleagues, partners, and customers who invested their time, expertise, and passion into crafting and supporting these submissions. Your contributions make recognition like this possible.
Most importantly, thank you to all our public services customers for your continued trust in SAP and your unwavering commitment to using technology as a force for public good. Your stories inspire governments and institutions around the world to reimagine what is possible.
We look forward to seeing what you will achieve next.
Interested in learning more about how SAP supports public sector transformation? Explore our SAP Community Page for Public Sector.
