Are you working with Customer Returns in the Order-to-Cash area in SAP S/4HANA Cloud, Public Edition? We want to hear from you.
SAP is launching a Customer Engagement Initiative (CEI) focused on the future of intelligent, automated returns management — and we are inviting customers and partners to help shape it from the start.
A Customer Engagement Initiative is SAP's way of bringing customers and partners directly into the development process, not after decisions are made, but while they are still being shaped. As a participant, you get a seat at the table: early access to concept ideas, prototypes and solution approaches, with the opportunity to give structured feedback that directly influences the SAP product roadmap.
This initiative — Intelligent Returns: Process Discovery & Automation Roadmap — will explore exactly where that changes. Through “Day-In-The-Life” sessions with real practitioners, we will map how returns processes actually run today, surface the decisions and data gaps that slow teams down, and identify which tasks are most ready for AI-assisted resolution. We will also share early-stage UX concepts for automated flows and want your honest input on whether they solve real problems.
Your insights will go directly into the requirements for SAP's future intelligent returns capabilities.
- Be heard — findings from this CEI will serve as direct input for SAP S/4HANA Cloud, Public Edition
- Influence the roadmap early — your feedback shapes what gets built, not just how it is polished
- Preview what is coming — including AI use cases and automation concepts before they go public
- Connect directly with SAP — a direct line to SAP Product Management and UX Research
Registration is open now, and will remain so till June 19, 2026. Estimated effort is approximately 2 hours.
If you are a customer working with returns processes in SAP S/4HANA Cloud, Public Edition, we would love to have you involved.
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