What's New In SAP Sales & Service Cloud V2 Analyti...

As part of our Q1 2026 releases, SAP continues to strengthen analytics capabilities across SAP Sales & Service Cloud V2 and SAP Enterprise Service Management. These enhancements reflect a dual focus:

Expanding extensibility through partner and customer-driven innovations
Improving system stability, resilience, and data reliability

Our releases in the first quarter of 2026 introduce four key innovations designed to deliver tangible business value:

Analytics Support for Custom Service Entities (Restricted GA)
Where-Used Visibility for Extension Fields
Survey Data Source for Response Analytics
Automatic Data Resynchronization

Below is a closer look at each enhancement.

Analytics Support for Custom Service Entities (Restricted GA)

Modern enterprises require flexibility to tailor solutions to their unique processes. Both SAP Sales & Service Cloud V2 and SAP Enterprise Service Management support extensibility through Custom Services, enabling customers and partners to extend standard functionality.

With this release, analytics now fully supports these custom service entities within Embedded SAP Analytics Cloud (SAC).

What’s new?

Automatic creation of a “Custom” data source for eligible service entities
Seamless availability in the Embedded SAC Query Designer
Ability to combine custom and standard data sources for richer insights

Key prerequisites

Custom service entity must be marked as Analytics Relevant
Required attributes must also be flagged accordingly

For more information on how to setup a custom service for analytics, please refer our online documentation here & here.

Business value

Enables reporting on fully customized business processes
Eliminates dependency on only standard data models
Supports advanced analytics scenarios with combined datasets

This feature is currently available under Restricted General Availability. Customers can request access via an incident on component CEC-CRM-ANA, with broader rollout planned soon.

Where-Used Visibility for Extension Fields

Managing extension fields can be challenging, especially when assessing downstream dependencies.

What’s new?

Admins can now view a Where-Used list for extension fields directly within Extensibility Administration.

Why it matters

Identifies whether a field is used in Embedded SAC stories
Prevents accidental deletion that could break reports
Enables safer system cleanup and optimization

Business value

This seemingly small enhancement significantly reduces risk and improves governance in extensibility management.

Survey Data Source for Response Analytics

Customer feedback is critical—but until now, analysing actual survey responses within analytics tools was limited.

What’s new?

A dedicated “Survey” standard data source is now available.

Survey Ds.png

Previously

Only survey metadata and design-level data sources existed
No direct way to analyse submitted responses

Now

Full access to survey response data
Ability to build SAC stories for deeper analysis

Business value

Enables insight into customer sentiment and feedback trends
Supports data-driven decision-making based on real responses
Bridges a long-standing analytics gap highlighted by customers

Automatic Data Resynchronization

SAP’s cloud-native architecture relies on distributed microservices, each optimized for its own purpose. While this ensures scalability and performance, it introduces complexity in analytics.

The challenge

Analytics data is replicated into SAP HANA via event-driven mechanisms
With high event volumes, rare inconsistencies can occur between:
- Source microservices
- Analytics data store (HANA)

What’s new?

A new intelligent background job automatically:

Detects inconsistencies between primary and analytics data stores
Corrects mismatches proactively
Schedules execution to minimize system impact

Business value

Ensures data accuracy and consistency in Embedded SAC
Builds trust in analytics outputs
Maintains system performance while improving reliability

Closing Thoughts

This quarter’s innovations emphasize two critical pillars: extensibility and data reliability.

By enabling analytics on custom entities, improving governance, unlocking survey insights, and ensuring data consistency, SAP continues to enhance the value of Embedded SAC within its cloud solutions.

These capabilities empower organizations to: