At SAP's Bay Area Developer Community (DCom) event, the CloudOps and Deployment Hub (DH) teams jointly showcased how SAP's Autonomous Enterprise vision can be realized through Agentic AI.  The demonstration brought together several key SAP strategic initiatives including Joule, SAP Business Suite, Model Context Protocol (MCP), and SAP Business Technology Platform (BTP) to transform a traditionally complex onboarding process into an intelligent, conversational, and autonomous experience.

When customers purchase a SAP Business Suite solution, onboarding often requires multiple provisioning, configuration, and validation activities before they can begin realizing value from their investment.  Traditionally, customers must navigate various applications, complete forms, provide technical configuration details, and manually coordinate onboarding activities. While effective, these processes can be time-consuming and require specialized knowledge.  Our goal was to explore a different approach: What if customers could simply communicate their intent while intelligent agents handled the onboarding process?

The demonstration begins with a simple request through Joule:

“Start onboarding SKU 0899743.”

The SKU represents a purchased SAP Business Suite offering or a subset of SAP Business Suite offering . However, the request itself is only the starting point.  Rather than directing customers to forms or documentation, Joule initiates a guided conversation. The request is routed through Joule Digital Assistant, which orchestrates specialized Deployment Hub agents that understand the onboarding workflow associated with the purchased solution.  The agents then engage the customer in a dynamic conversation, gathering the information required to successfully provision and configure the offering. Depending on the solution, they may ask questions related to tenant configuration, deployment preferences, networking requirements, security settings, user provisioning, or other product-specific details.

As responses are provided, the agents continuously evaluate the information, determine the next required steps, and adapt the conversation until all onboarding prerequisites have been satisfied.  The result is an experience that feels less like completing a deployment workflow and more like collaborating with an experienced onboarding specialist.

AI Execution

Many AI solutions help users perform tasks more efficiently by answering questions or providing recommendations.  This demonstration focused on something more powerful: execution.  Once the required onboarding information has been collected, Deployment Hub agents orchestrate the onboarding workflow on behalf of the customer. The agents coordinate activities, invoke business services, monitor progress, and execute the deployment process required to onboard the purchased SAP Business Suite solution.

Instead of navigating complex procedures, customers focus on the desired business outcome while the system manages the operational complexity behind the scenes.  This shift from AI-assisted workflows to AI-executed workflows represents an important step toward SAP's Autonomous Enterprise vision.

Enabling Agent Actions Through MCP

A key component of the architecture is how agents interact with enterprise systems.  Rather than directly calling backend APIs, Deployment Hub agents communicate with MCP tools hosted on a SAP MCP Server. Communication is facilitated through the SAP MCP Gateway, providing a secure and scalable mechanism for exposing enterprise capabilities to AI agents.  Both the SAP MCP Gateway and SAP MCP Server are deployed on SAP BTP.

When onboarding actions need to be performed, agents invoke MCP tools through the gateway. The MCP Server then interacts with Deployment Hub backend APIs responsible for provisioning resources, configuring services, creating users, and performing onboarding activities.  This architecture provides a reusable and governed foundation for agent-driven business processes while enabling conversational AI, agent orchestration, and backend services to evolve independently.

The demonstration was made possible through a close collaboration between the CloudOps and Deployment Hub teams. At its core, this demonstration was about much more than onboarding a customer.  It was a tangible example of SAP's Autonomous Enterprise vision in action.  A customer expresses intent through Joule. Intelligent agents determine what information is needed, engage the customer through a guided conversation, invoke enterprise capabilities through MCP, coordinate backend services, and execute the onboarding workflow.  Throughout the process, the customer remains focused on the business objective while the system manages the complexity.  By combining Joule, Agentic AI, SAP Business Suite, MCP, and BTP, the CloudOps and Deployment Hub teams demonstrated how enterprise software can evolve from screen-driven workflows to intelligent, outcome-driven experiences.

As SAP continues its journey toward the Autonomous Enterprise, solutions like this offer a glimpse into a future where customers interact through natural conversations, intelligent agents orchestrate business processes, and meaningful outcomes are achieved with greater speed, simplicity, and autonomy.