If you're using SAP Global Trade Services Edition for HANA 2023 or higher and need to open a support case through the SAP for Me GetSupport app, selecting the correct component is crucial for efficient issue resolution. This guide will help you navigate the component selection process and get your case routed to the right team quickly.
Why Component Selection Matters
When you open a case in SAP Get Support app, the product and component you select determines which support team reviews your issue. Choosing the correct component ensures your case reaches the right experts faster, reducing resolution time and improving your overall support experience.
Component Naming Convention Change
If you've been working with SAP Global Trade Services for a while, you may be familiar with the legacy SLL-LEG* component. This component is still valid and is used for lower releases of Global Trade Services and integration with ERP and GTS products
However, starting with SAP Global Trade Services Edition for HANA 2023, the correct component prefix has changed to FT-LEG.*
If you're on the 2023 release or higher, please ensure you're using the new FT-LEG* components outlined in this guide.
The Main Component: FT-LEG*
For all issues related to SAP Global Trade Services Edition for HANA 2023 and higher, you'll be working within the FT-LEG* component family. This parent component encompasses the various functional areas of Global Trade Services.
Selecting Your Specific Component
Depending on the area where you're experiencing an issue, select the appropriate sub-component:
Core Functional Process Areas
- Customs Management Processes: FT-LEG-CUS*
- Compliance Management Processes: FT-LEG-CON*
- Preference Management Processes: FT-LEG-PRE*
- Intrastat Process: FT-ITR-ISR
- Classification Content Process: FT-LEG-MDT-CCT
- Product Classification: FT-LEG-MDT-CCT
- Master Data: FT-LEG-MDT*
Integration Issues with SAP S/4HANA
If your issue involves integration with your SAP S/4HANA feeder system, select from these integration-specific components:
- Compliance Management Integration: FT-INT-GTS-CON
- Customs Management Integration: FT-INT-GTS-CUS
- Preference Management Integration: FT-INT-GTS-PRE
- Business Partner Transfer: FT-INT-GTS-CBP
- Product Master Transfer: FT-INT-GTS-CPM
How to Choose
Ask yourself these questions:
- What process area is affected? (Customs, Compliance, Preference, Intrastat, or Classification)
- Is the issue within GTS itself, or is it related to data transfer from S/4HANA?
- If it's within GTS: Choose the appropriate FT-LEG* component
- If it involves integration: Choose the corresponding FT-INT-GTS* component
Next Steps
Once you've identified the correct product and component, open your case in SAP for Me GetSupport with confidence. Providing this information upfront will help support specialists understand your issue more quickly and work toward a resolution and also provide more self help options specific to your product.
Need help deciding? Review your issue details against the component descriptions above, the app can also help to drill down more to the specific subcomponent for your specific issue, once the main component has been determined..
When in doubt, it's better to provide additional context in your case description—our support teams can always reassign if needed.
