You already have the AI. But are you ready to use it?

Many SAP Customer Experience customers have access to Joule, embedded AI, predictive insights, and AI agents. Yet adoption often stalls before real business value is achieved. Why? Because successful AI transformation isn't about switching on technology—it's about following the right journey.

In this article, I explore the 12 AI services in the SAP Advanced Success Plan AI Service Catalog through a simple restaurant analogy. From understanding your AI foundation and establishing governance to activating Joule, deploying AI agents, and measuring value, every service has a distinct role in helping organizations move from experimentation to sustainable outcomes.

After all, having a kitchen doesn't mean you're ready to cook.