Artificial intelligence is transforming the way businesses engage with customers, personalize experiences, and drive commerce outcomes. To help you stay ahead, We have updated three free e-learning courses on learning.sap.com that focus on AI capabilities for SAP Commerce Cloud.
These courses cover two independent AI offerings available for SAP Commerce Cloud:
- 🛍️ Intelligent Selling Services for SAP Commerce Cloud – for AI-powered product recommendations on your storefront.
- 🧰 SAP CX AI Toolkit – a suite of AI tools and agents supporting a wide range of customer experience use cases.
You can explore either – or both – based on your business needs. Here is what is new and refreshed:
🛍️ Intelligent Selling Services for SAP Commerce Cloud
The following two courses focus on Intelligent Selling Services, which helps you deliver AI-generated product recommendations to your customers.
1. Connecting Intelligent Selling Services with SAP Commerce Cloud
⏱️ 1 hour | 🎓 Beginner
Get started with the fundamentals of connecting Intelligent Selling Services to SAP Commerce Cloud. In this course, you will learn how to configure both systems so that AI-generated product recommendations appear seamlessly on your storefront — helping your customers discover the products that matter most to them.
2. Enabling AI-Based Personalized Product Recommendation with Intelligent Selling Services
⏱️ 2 hours 15 minutes | 🎓 Beginner
Take your knowledge one step further. This course walks you through implementing Intelligent Selling Services for SAP Commerce Cloud by constructing AI-based product recommendations. You will also learn how to use the Monitoring and Reporting features to continuously optimize recommendation performance and maximize business impact.
🧰 SAP CX AI Toolkit for SAP Commerce Cloud
The SAP CX AI Toolkit is a suite of AI tools and agents designed to accelerate customer experience use cases across the SAP CX portfolio.
3. Utilizing SAP CX AI Toolkit for SAP Commerce Cloud
⏱️ 5 hours 45 minutes | 🎓 Beginner | 🌍 Available in multiple languages
By the end of this course, you will be able to:
- Describe the role of the SAP CX AI Toolkit within the SAP CX portfolio, its key features, and the associated business benefits in SAP Commerce Cloud.
- Perform the essential steps to access the SAP CX AI Toolkit and establish a connection to SAP Commerce Cloud.
- Apply the AI Tools and Agents in the SAP CX AI Toolkit to real business use cases.
🌐 Learn in your preferred language: This course is available in German, Spanish, French, Japanese, Korean, Portuguese, and Chinese. Simply visit the course page and check the Available in section on the right to switch languages.
Why Take These Courses?
Whether you want to focus on storefront personalization, explore broader AI use cases, or both, these updated courses have you covered:
- ✅ If your goal is smarter product recommendations → start with the two Intelligent Selling Services courses.
- ✅ If you want to explore the broader AI toolset for SAP CX → dive into the SAP CX AI Toolkit course.
- ✅ If you want the full picture → take all three and become the AI go-to expert for SAP Commerce Cloud in your team.
All courses are self-paced, free of charge, and available on SAP Learning.
Ready to Get Started?
Pick the path that fits your role and goals — and start building your AI skills for SAP Commerce Cloud today.
Happy learning!
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