Change in the global economy and an increased AI acceptance lead to more and more uncertainty and changes. For a long time one has been talking about the fact that AI can support the work and that companies need a better overview of the knowledge of employees. In the meantime, however, this is no longer a future forecast, but current reality – and employees feel the effects. You will be asked to acquire new knowledge and work differently. At the same time, they should come to the office again and have to deal with turbulent geopolitical developments.
Human resources play a central role here – it must implement changed regulations to ensure compliance. It has to predict how much staff is needed and where there are qualification gaps. And it has to support employees to integrate AI into their work. The HR department is expected to make sound and strategic decisions quickly – and to work by employees, more intelligent and faster.
At our SAP Sapphire customer conference, we presented several new SAP Successfactors innovations to support companies in dealing with this quick change. The innovations use the potential of the SAP Business Suite – including our huge, unprecedented pool of business data and AI. They should further expand our global range and ensure even more integration in the company – to a measure that only the SAP can offer.
First class AI for more employee productivity and motivation
With their groundbreaking innovations in the area Agentic Ai is the SAP market leading. The innovations help companies to achieve the desired results faster and offer first -class employee experiences. In the portfolio SAP SUCCESSFACTORS HCM is embedded in every product. In addition, the SAP AI assistant Joule, who understands over ten languages, is available on mobile devices. Customers already achieve incredible results.
On the SAP Sapphire we have our first HR agent, the Performance and Goals Agentpresented. It offers executives important insights into data and helps you to have more productive conversations with your employees. To give you an idea of it, let’s assume that you lead a team with several employees. The performance agent can point out to Joule that there will soon be a conversation for assessing performance with one of her employees, but there is still no feedback from team members to this colleague. The agent can obtain feedback from your employees in your name, summarize this feedback and prepare you for the conversation.
Further agents will be added soon. They will work together to determine and carry out cross -functional processes.
No more uncertainty in decisions – thanks to a huge data pool
Due to geopolitical instability, personnel planning becomes increasingly difficult and unpredictable. Be it because of tariffs, regulations or changed business priorities: HR managers must be able to quickly access data and analyzes in order to give strategic recommendations.
Our new solution People Intelligence in the SAP Business Data Cloud Power from employee, qualification, financial and other business data directly available, AI-based personnel information. For example, managers of personnel and specialist departments can ask the following questions: “Do we have the right mix of internal employees and externally commissioned service providers?” or “Which qualifications will be very popular due to our planned business initiatives?” With these evaluations you can make proactive, well -founded decisions to take action more strategy, increase employee engagement and ensure compliance with regulations.
More efficient workflows to increase employee productivity
Employees as well as managers expect employees to be as easy as possible to work more intelligently and faster. Automation and in-app instructions are important prerequisites for the acceptance of new tools.
With Walkme for SAP Successfactors HCM We support companies to accelerate the introduction of SAP Successfactors solutions. Employees receive contextual instructions and automation for important HR workflows. At the same time, HR executives can access analyzes how employees use these tools. So you can understand where there may be gaps or challenges. NO code tools for creating content make it easy to adapt in-app instructions and optimize workflows so that employees can quickly get used to the solutions. This means more productivity, lower training costs and maximum exhaustion of investments – and all, while the solution is already in use.
We also have the new HR service solution SAP Successfactors Enterprise Service Management introduced to enable faster processing of ticket cases. Employees can access further self-service tools to quickly get answers and solutions. AI-supported case management tools based on HR core data enable employees to work faster and more intelligently. With automation, dynamic forms, AI generated case summaries and email designs, the tools guide them through complex scenarios-and thus ensure more efficiency and compliance and a faster solution.
Serious role of the HR department in the event of changes
These innovations optimize the entire SAP Successfactors HCM portfolio. AI is embedded, omnipresent and in almost all cases via joules.
SAP combines business, personnel and qualification data with a leading AI and fully integrated analyzes and thus offers customers the necessary tools to keep pace with the rapid pace of change. This enables employees and managers to work more productively, make more sound decisions and create added value.
Dan Beck is President and Chief Product Officer for SAP Successfactors.
