The moment we’ve been working toward is here – and it’s one worth celebrating!

We are thrilled to announce the successful launch of Joule in SAP for Me, marking a major milestone in SAP’s journey to deliver a simpler, smarter, and more intuitive experience. This launch is more than a feature release – it is a transformation in how customers interact with SAP for Me.

A New Era for SAP for Me

SAP for Me has long been one of SAP’s most widely used customer portals. With the introduction of Joule, it now enters a new era.

Joule serves as a unified, AI-powered entry point into SAP for Me, fundamentally reshaping how customers navigate, engage, and get things done.

By leveraging conversational and agentic AI, Joule introduces a new way of working – one that prioritizes ease, speed, and personalization. This means users no longer have to search through complex menus or multiple touchpoints. Instead, they can simply ask, explore, and act.

What Joule Brings to SAP for Me

At its core, Joule is designed to understand business context and help users interact with systems using natural language.

Now embedded in SAP for Me, Joule delivers:

• Effortless navigation – quickly find what you need without clicking through layers of pages
• Advanced self-service – resolve tasks faster with guided, AI-driven support
• Personalized assistance – tailored responses based on your role, context, and needs
• Fast task execution – move from question to action in seconds, not minutes

In short, Joule transforms SAP for Me from a portal into a conversation-driven experience.

From Interface to Intelligence

This launch also reflects SAP’s broader vision for SAP Business AI: Joule is not just another chatbot – it is designed to connect data, processes, and insights across the enterprise, helping users work smarter and make better decisions faster.

Whether it’s retrieving information, navigating tools, or executing tasks, Joule brings intelligence directly into the flow of work. It reduces friction, accelerates outcomes, and enables users to focus on what truly matters.

And now, with its integration into SAP for Me, these capabilities are available right where customers need them most.

A Milestone Worth Celebrating

The successful launch of Joule in SAP for Me is the result of strong collaboration, innovation, and a shared commitment to improving the customer experience. It demonstrates how SAP continues to turn its AI strategy into real, tangible value – delivering solutions that are not only powerful but also practical and user-centric.

For our customers, this means:

• Faster time to resolution
• More intuitive interactions
• A seamless and modern support experience

For SAP, it’s another step forward in making AI a natural part of everyday enterprise work.

What’s Next?

While this launch is a huge achievement, it’s also just the beginning.

As Joule continues to evolve, we can expect even more capabilities, deeper integrations, and expanded use cases across SAP’s portfolio. The vision is clear: a fully connected, AI-powered experience that supports users across every process and at every touchpoint.

Joule in SAP for Me will be rolled out in phases with the goal to make it available to all users by end of May 2026. In case it’s not visible yet for you, please stay tuned.

Where to find more information?

Let’s celebrate this success and continue shaping what’s next, together 🚀