Welcome to the SAP Business AI product updates for the first quarter of 2026. Although I'm new to the role of Chief AI Officer, the goal remains the same: support our customers so they can derive real value from AI.
joulesour new user experience, is gaining momentum and is driving improvements for our customers. Customers are already increasing the efficiency of their customer serviceimprove Development processes, accelerate the implementation of projects and much more.
SAP Business AI for expense management
Expense report validation agent
General availability
Business travelers benefit from a smarter, guided approach to expense claim resolution with an agent who proactively identifies missing items, requests required details, and explains confusing red flags throughout the filing process. By making it easier for users to understand and resolve issues, the agent ensures reports are accurate, compliant, and with minimal effort. This means a 30 percent reduction in time spent preparing and submitting statements, a 24 percent increase in initial submission approvals, and a noticeably improved employee experience through a smoother expense management process.
You can find detailed information here.
Agent for review before submitting expense reports
SAP Early Adopter Care
Expense report submitters can now identify receipt accuracy issues and policy violations before clicking the submit button. This helps avoid frustration caused by rejected bills and delayed refunds. The agent automatically reviews issues as they are created, flagging compliance issues and offering intelligent suggestions for quick fixes. The agent is designed not to block when in doubt, but to let users take control of final decisions. Companies benefit from a 10 percent decrease in returned expense reports, less rework for travelers, managers and auditors, and a significantly smoother reimbursement process that improves the overall employee experience.
You can find detailed information here.
Expense report automation agent
SAP Early Adopter Care
Employees who struggle with the administrative burden of expense reports can now delegate this laborious task to a Joule agent. The agent automatically creates expense reports by summarizing transactions, populating custom fields based on contextual details and user history, and preparing everything for quick review before submission. The result is a time saving of up to 30 percent with automatically generated expense reports. Agent provides a modern expense management experience that dramatically reduces manual data entry, speeds up the filing process, and frees employees to focus on value-added work rather than paperwork.
Find out more here in the demo.
Concur Expense, AI-powered configuration for invoice audit rules
General availability
Billing administrators responsible for complex billing rule configurations can now interact with the configuration environment in simple language, eliminating the need for deep technical expertise or tedious manual customization. This AI-powered feature allows administrators to search existing rules, create new rules, and receive real-time explanations by simply asking questions such as “What rules apply to meals in France?” You will then immediately receive clear, actionable instructions. The result is a 40 percent reduction in audit rules configuration effort, fewer support tickets, and administrators working with greater independence, accuracy, and confidence to maintain compliance logic.
You can find detailed information here.
Policy Navigator
SAP Early Adopter Care
Business travelers seeking quick answers to their company's travel and expense policies no longer have to sift through lengthy documents or wait for answers from administration. Using Joule's policy navigator, employees can ask questions in natural language and receive clear, contextual guidance based on approved policies, whether they're planning a trip, in the middle of a trip, or creating an expense report. This gives them immediate clarity on policies, preventing non-compliant expenses before they occur, reducing support tickets and enabling travelers to make informed, compliant decisions without disrupting their workflow.
You can find detailed information here.
Jonathan von Rüden is Chief AI Officer at SAP SE.
*Disclaimer: This article describes the expected benefits for companies. All calculations are estimates based on SAP customer case studies, SAP benchmarks and other research. Actual benefits may vary and may be affected by additional factors not considered in this article. The information is provided without warranty of any kind, either express or implied. SAP assumes no responsibility for any damages associated with the use of this article. On the side https://www.sap.com/legal-notice Please see “Legal Notice” for the terms of use, disclaimers, mandatory disclosures and restrictions applicable to this material.
