For SAP Fieldglass Administrators, PMOs, and Managed Service Providers

If your role is SAP Fieldglass Administrator, Program Office Manager, or Managed Service Provider (MSP), your path to support is to Get Support via both webform and Expert Chat by going to SAP for Me.

Here’s how to get started:

• Go to https://me.sap.com/
• Sign in with your S-User ID and password (Your user administrator can request any number of user IDs for buyer users and assign them the required authorizations.)
• Choose the Services & Support dashboard, then click the Get Support (Case, Expert Chat…) for step-by-step guided Get Support application
• As you create a case, AI recommends relevant solutions to resolve your issue in real-time or directs your request to the most suitable channel which may include Expert Chat.

Keep in mind that all technical questions will be addressed exclusively through the case you’ve reported.

For Workers, Suppliers, and Buyers

If you’re using Fieldglass as a worker, supplier, or you do not have an S-User ID, the best place to start is the Fieldglass Help Center.

• Here’s the process:
• Go to Fieldglass Help Center
• Choose the role best describes you
• Select “Contact Support”
• Start by describing what you need help with
• Our AI powered engine will gather resources to point you to an answer right away
• Fill in the details as required in the page
• Select your preferred contact option

Once your case is created, the Fieldglass Support team contact you.

Friendly reminder: Include as much information as you can when submitting your case (such as error details or steps already tested). This helps the team diagnose and solve your issue much faster.

Why Following the Right Path Helps?

By using the correct support channel for your role, your request is routed to the right team right away. This means less waiting, faster solutions, and smoother overall experience—whether you’re a first-time user or an experienced administrator.

We hope this guide makes reaching out to SAP Fieldglass Support clearer and easier for you. If you’ve already used these channels, we’d love to hear about your experience—feel free to share your feedback.

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