Common Reasons for Files Not Visible

1. Incorrect Directory Path

• Wrong directory configured in MBC
• Case-sensitive mismatch (/psr vs /PSR)

Check:

• Exact path provided by bank
• Case sensitivity

2. Missing Permissions

• User does not have permission to list or read files

Check:

• Read permission
• List permission (very important)

Without LIST permission, files will not be visible even if they exist

3. Files Placed in Different Directory

• Bank places files in another folder (for example /incoming)

Check:

• Confirm actual file location with bank
• Validate using external SFTP client

4. Connectivity Issue

• MBC cannot access SFTP server properly

Check:

• Connection logs
• Timeout or connection errors

5. No Files Generated by Bank

• Bank has not created or delivered files yet

Check:

• Confirm with bank team
• Validate expected file generation timing

Troubleshooting Approach

• Test access using external SFTP client (FileZilla / WinSCP)
• Use same credentials as configured in MBC
• Verify:
  • Directory path
  • File availability
  • Permissions

Key Points

• MBC does not generate response files
• Bank is responsible for file creation and placement
• Visibility issues are usually due to:
  • Path mismatch
  • Permission issues
  • Bank-side setup

Conclusion

If files are not visible in the /psr directory, the issue is typically not with MBC but with directory configuration, permissions, or bank-side setup.

Validating access externally and confirming details with the bank helps resolve the issue quickly.

Reference

SAP Help Portal – SAP Multi‑Bank Connectivity
https://help.sap.com/docs/SAP_MULTI_BANK_CONNECTIVITY