We’re excited to introduce Critical Content, now available in the Support by Product Pages in the SAP Support Portal, bringing you faster access to the most essential resources for your product.
What Is Critical Content?
Critical Content includes expert-recommended articles and solutions that address the most severe issues—those that could lead to major business disruptions if not addressed in time. These resources are now surfaced directly on your product’s support page, making it easier than ever to stay informed and take action.
You may already be familiar with Hot Content, which highlights major issues that could impact a large number of customers and typically result in support requests if no guidance is provided. Trending Content shows you what other customers are viewing most today. These are the most-accessed solutions across the platform—real-time insights into what’s relevant and helpful right now.
Critical Content, on the other hand, focuses on high-impact issues specific to your product—those that could cause serious business consequences if overlooked. It’s about proactive support, helping you resolve problems before they escalate.
Here it is a screen shot of a product page on the SAP Support Portal showing one Critical KBA as example:
See Also:
Expanding Proactive Solutions: Critical Content now Live in SAP for Me
Unlocking Proactive Solutions: Preventative Content now Live in SAP for Me
